Refund policy

Returns – A full refund can be issued for any product purchased and returned within 30 days. Item(s) must be unwashed and unworn.

Exchanges – An exchange for any item can be made for any product purchased and returned within 30 days. Item(s) must be unwashed and unworn. Exchanges for items of equal value is free. For lower or higher valued products we will either collect payment or refund the different to your original payment method.

Process

1. Contact sales@1320video.com, include your order number and whether you would like to return an item or exchange an item. If exchanging an item, also note what item you would like to exchange for.
2. You will be instructed to return the item(s) to the address below along with a note of your name and original order number. Return postage will be paid by the customer, postage to send the new item will be covered by 1320Video. If the exchange was due to a processing error, your corrected item will be sent along with a prepaid return package.

1320Video
PO Box 391097
Omaha, NE 68139

1. Once we receive your return, we will either process the refund or send your new item(s) with tracking information to your email address.

If you have any question on your return or exchange you can visit our Contact Us page and send us an email!