Frequently Asked Questions

• If your tracking number for your order has not been updated beyond the “label created”/ "Awaiting Shipment" stage in 1 week, please contact us so we can look into it for you.
• You have up to 30 days from the date of shipment to claim your package as lost in order to receive a reshipment if stock permits or refund for your missing item(s).
• Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order. Shipping delays will occur if you provide an incorrect address at checkout.

When will my Pre-order ship?

• Pre-order items are not available at the time of purchase. Shipping timelines will be noted in the product description.
• Please note that if an order is placed with a Pre-order item the entire order will be delayed until all items become available.

My tracking says my order was delivered, but I haven’t gotten it yet. Where is it?

• Some carriers will mark a package as delivered before they actually deliver it. Though unusual, this can happen up to 5 days before an item is actually delivered. You can try contacting the carrier to get better insight into the delay. If you still haven’t received your package after 5 days, and you’ve checked with your neighbors and still don’t have it, please reach out to us here and we’ll do our best to help!

Lost Package?

• You have up to 30 days from the date of shipment to claim your package as lost to receive a replacement if stock permits or refund for the lost items.
• Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order.

Received a damaged/defective item?

• Please send us an email at sales@1320video.com with a photo showing the damaged item and packaging it was received in. Your order number associated with the damaged number and whether you would prefer a replacement or refund for the damaged items.

What about customs fees?

• Depending on your country, you may be charged customs/import fees. The customer is responsible for all Customs charges and fees. We are not responsible for any additional charges and fees once the order has left our warehouse. 
• If customs fees are refused at the time of delivery your order may be returned to us. If we receive your package back we will refund you for your purchase. For more info on customs and import fees please contact your local post office or customs office.